One inspection standard for every technician.
Manage your testing team with owner, admin, and member roles built for refurbishing operations. Every bench runs the same 50-point inspection and draws from one shared pool.
- Owner, admin, member roles
- Invite by email
- Shared team credit pool
Role-based access that fits a shop.
Synapse gives every team three roles. Owners control billing and the organization. Admins manage technicians and day-to-day settings. Members run certified checks and issue certificates.
Each person gets exactly the access their job needs — nothing more.
- Owner — billing and organization control
- Admin — manage technicians and settings
- Member — run checks and issue certificates
Add a technician in a couple of steps.
Owners and admins invite technicians by email up to the plan's seat limit. The technician accepts, joins the organization, and can start running certified checks right away.
Need to make a change? Update roles or remove a member from the dashboard at any time.
- Invite by email up to the seat limit
- Technicians join and start immediately
- Update roles or remove members anytime
The same process on every bench.
Because every technician runs the same 50-point inspection, grading stays consistent no matter who is at the bench. A phone passed in one corner of the shop is graded the same way in another.
Consistent inspection means certificates your whole team can stand behind.
- One 50-point inspection for everyone
- Consistent grading across benches
- Certificates the whole team can stand behind
One pool of checks for the team.
Your plan's monthly certified checks land in a single shared pool. Every technician draws from it, so you manage one allowance instead of juggling per-person limits.
Run a team, not a stack of personal accounts
Without certified checks
- Each technician on their own tool and login
- No shared standard for grading a phone
- Credits and access scattered per person
- Hard to add or remove people cleanly
With Synapse
- One organization with owner, admin, and member roles
- The same 50-point inspection for everyone
- A shared credit pool the whole team draws from
- Invite or remove technicians from the dashboard
Questions, answered
Common questions about this part of Synapse.
How do I invite technicians?
Owners and admins invite technicians by email from the dashboard, up to the plan’s seat limit. The technician accepts the invite, joins your organization, and can start running certified checks.
What roles does Synapse support?
Three: owner, admin, and member. Owners control billing and the organization, admins manage technicians and settings, and members run certified checks and issue certificates.
Can the team share credits?
Yes. Every plan includes a shared team credit pool, so all technicians draw certified checks from one monthly allowance instead of separate per-person limits.
How do I remove a team member?
Owners and admins can remove a member from the dashboard at any time, which frees up a seat for someone else up to the plan limit.
Which plans include team management?
All of them. Starter, Growth, and Scale each include role-based team management and a shared credit pool, differing in seat count and monthly checks.
Certify your next phone with confidence
Subscribe your shop in minutes. Run the 50-point inspection, issue verifiable certificates, and grade every device the same way — every time.